Cancellation Policy

Requesting a cancellation

If you need to cancel, email service@serenabed.com as soon as possible and include your order number. We can cancel an order only if it has not entered fulfillment or shipment; we will make reasonable efforts to stop it but cannot guarantee a cancellation after processing begins.

If cancellation is accepted

We will confirm the cancellation and issue a refund to the original payment method. Your bank or payment provider may need additional time to post the credit. We do not charge a cancellation fee.

If the order has already shipped

Once an order has shipped, it cannot be cancelled in transit. After delivery, you may request a return under our Return and Refund Policy.

Changes to an order

Address or item changes are treated as cancellation requests followed by a new order when appropriate. Contact us quickly; an order that has been packed or handed to a carrier may no longer be changed.

Shipping delays

If we cannot ship within the timeframe stated when you placed your order, we will contact you with the options required by applicable law, including consenting to a delay or cancelling for a prompt refund where required.