Privacy Policy

Who we are

Serenabed is a brand and website operated by Shaanxi Zhuimeng Xiangyang Network Technology Co., Ltd. (“Serenabed,” “we,” “us,” or “our”). Business address: Unit 2, Room 412, Building 6, Phase II, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China (Location Code: Y066). Website: serenabed.com. Privacy contact: service@serenabed.com.

Information we collect

Depending on how you use the store, we may collect contact and delivery details, order and payment status, customer-service messages, device and browser information, approximate location derived from an IP address, and interactions with our website. Payment card details are handled by the payment provider presented at checkout; we do not ask you to send full card numbers by email.

How we use information

We use information to process and fulfill orders, provide tracking and customer support, prevent fraud, maintain store security, respond to requests, meet legal obligations, and improve our products and shopping experience. Where permitted, we may also use contact details or cookies for marketing. You can unsubscribe from promotional emails using the link in the message.

Cookies and similar technologies

Our Shopify store and selected service providers may use cookies, pixels, and similar technologies for checkout and cart functions, security, analytics, and advertising where enabled. You can manage cookies through your browser. Some browser settings may affect store functions. Where applicable law gives you an opt-out right for certain targeted advertising or data sharing, use the privacy controls available on our store or email us to submit a request.

When we disclose information

We may disclose information to Shopify and service providers that help us host the store, accept payments, fulfill and ship orders, provide customer support, measure site performance, or deliver marketing. These providers may process information in countries where they operate. We may also disclose information when reasonably necessary to comply with law, protect the store or customers, or complete a business reorganization. We do not sell personal information for money.

Retention and security

We keep information for as long as reasonably necessary for the purposes described here, including order administration, legal and accounting requirements, dispute resolution, and fraud prevention. We use reasonable safeguards, but no website or transmission method can be guaranteed completely secure.

Privacy choices and requests

Depending on where you live and whether a privacy law applies to our business, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain processing. Email service@serenabed.com with “Privacy Request” in the subject line and enough information for us to verify and respond to your request. We will not discriminate against you for exercising a privacy right. Where required, we will honor recognized opt-out preference signals.

Children and changes

Our store is intended for adults and is not designed for children under 13. We do not knowingly collect personal information directly from children under 13. We may update this policy when our practices or legal requirements change; the revised version will be posted here with its updated date.