Order Tracking

Track a recent order

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available. Use the carrier link in that email to see the latest shipment status.

Tracking is not updating

It can take several days after dispatch for a carrier to register the first scan. If tracking remains unchanged beyond that initial period, or the estimated delivery window has passed, contact service@serenabed.com with your order number and the email address used at checkout.

Tracking says delivered, but I cannot find the parcel

Check around your delivery location and with household members, building staff, or neighbors. If the parcel is still missing, contact us. We will review the available carrier information and work with you on next steps.

Order number not found

Please check the order confirmation email for the exact order number. If you still need help, contact service@serenabed.com. For your security, do not send full payment card details.